We are currently experiencing logistical difficulties across our delivery and installation network, which are unfortunately affecting a number of scheduled deliveries and installation appointments. This includes some deliveries fulfilled by our third-party carrier partners, who are also experiencing delays.

If you have recently received notification of a revised delivery or installation date, please accept our sincere apologies for any inconvenience or disruption this may cause. We understand that changes to planned dates can be frustrating, particularly if you have already made arrangements in preparation for your order.

At present, the revised delivery or installation date provided is the earliest available appointment we are able to offer based on current capacity across our own fleet, installation teams, and carrier network. Unfortunately, we are unable to bring these dates forward or offer an earlier alternative at this time.

Please be assured that your order remains booked into the earliest available slot. Should additional delivery or installation capacity become available, or our routing change, we will contact you immediately if we are able to offer you an earlier appointment.

We sincerely apologise for the inconvenience and appreciate your continued patience and understanding while we work through these temporary logistical challenges.